Tel: 020 7492 1588

Mon-Fri 8-8 | Sat 9-7.30 | Sun 9-7

Frequently Asked Questions

Who supplies the London Theatre Gift Vouchers for LondonTheatreGift.com?

London Theatre Gift Vouchers are supplied by Encore Tickets - See the About Us section for more details of Encore Tickets

What are London Theatre Gift Vouchers?

London Theatre Gift Vouchers come in a variety of formats, and take into account a range of budgets. London Theatre Gift Vouchers are exchangeable for any show available through Encore Tickets - see the participating show section for more details. London Theatre Gift Vouchers are available in denominations of £10, £20 and £50. They can be used for either full or part payment.

Our Dinner and Show voucher package offers a fantastic chance to spend a memorable evening in the centre of London, allowing you to see a selected show, as well as to enjoy a two-course meal at a London restaurant located close to the theatre.

Our Hotel and Show voucher package offers you the chance to spend a night in a central London hotel, and to see a top West End show.

How long are the London Theatre Gift Vouchers valid?

London Theatre Gift Vouchers are valid for redemption for one year from the date of issue.

Where can I buy London Theatre Gift Vouchers?

There are three ways to buy London Theatre Gift Vouchers:

1. Online securely through this site

2. In person - vouchers can be bought in person at the following outlets:-

Encore Tickets Desk
Charing Cross Island (opposite the Garrick Theatre)
11a Charing Cross Road
London
WC2H 0EP

Open:
Mon-Sat 9.30am-7pm
Sun 9.30am-6.00pm

Or

Encore Tickets - Ticket Collection Point
Original London Sightseeing Visitor Centre
17-19 Cockspur Street (off Trafalgar Square)
London
SW1Y 5BL

Open Mon-Fri 9.30am-6.00pm, Sat 10.00am-5.00pm

3. By phone

London Theatre Gift Vouchers can also be bought over the phone through our dedicated call centre on 020 7492 1588. Our call centre is open 7 days a week at the following times:

Mon-Fri 7.30am - 7.30pm
Sat 9.00am - 7.30pm
Sun 9.00am - 4.30pm

Please note that we are open every day except Christmas day.

Is there a charge for postage and packaging?

No, there is no charge for postage and packaging.

How quickly will my order be processed?

All orders are dispatched on the next working day (Monday - Friday) by First Class post. Any orders taken over the weekend will be dispatched on the following Monday.

Does it matter if the theatre tickets cost more or less than my London Theatre Gift Vouchers?

No. If the tickets cost less than the value of your London Theatre Gift Vouchers, you will receive your change in vouchers if the amount is over £10. Change can only be issued in denominations of £10. If the tickets cost more than the value of your London Theatre Gift Vouchers, you can make the additional payment using cash, cheque or credit/debit card.

Can I use London Theatre Gift Vouchers to buy theatre tickets at the Encore Tickets collection points?

Yes. London Theatre Gift Vouchers can be redeemed in person at either the Encore Head Office or the Collection Point in Cockspur Street.

How do I redeem my vouchers?

Please see the How to redeem your Vouchers section.