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Frequently Asked Questions

 
Q - Who supplies the London Theatre Gift Vouchers for LondonTheatreGift.com?
A - London Theatre Gift Vouchers are supplied by Encore Tickets - See the About Us section for more details of Encore Tickets
 
 
Q - What are London Theatre Gift Vouchers?
A - London Theatre Gift Vouchers come in a variety of formats, and take into account a range of budgets. London Theatre Gift Vouchers are exchangeable for any show available through Encore Tickets - see the participating show section for more details. London Theatre Gift Vouchers are available in denominations of £10, £20 and £50. They can be used for either full or part payment.

Our Dinner and Show voucher package offers a fantastic chance to spend a memorable evening in the centre of London, allowing you to see a selected show, as well as to enjoy a two-course meal at a London restaurant located close to the theatre.

Our Hotel and Show voucher package offers you the chance to spend a night in a central London hotel, and to see a top West End show.

 

 
Q - How long are the London Theatre Gift Vouchers valid?
A - London Theatre Gift Vouchers are valid for redemption for one year from the date of issue.
 
Q - Where can I buy London Theatre Gift Vouchers?
A - There are three ways to buy London Theatre Gift Vouchers:
1. Online securely through this site
2.

In person - vouchers can be bought in person at the following outlets:- 

Encore Tickets Desk 
British and London Visitor Centre 
1 Regent Street
London, SW1Y 4XT
Open Mon-Fri 9.30am-6.00pm, Sat 10.00am-5.00pm

Or

Encore Tickets - Ticket Collection Point
Original London Sightseeing Visitor Centre
17-19 Cockspur Street (off Trafalgar Square)
London SW1Y 5BL

Open Mon-Fri 9.30am-6.00pm, Sat 10.00am-5.00pm

3. By phone - London Theatre Gift Vouchers can also be bought over the phone through our dedicated call centre on 020 7439 4000. Our call centre is open 7 days a week at the following times:
Mon-Fri 7.30am-7.30pm
Sat 9.00am-7.30pm
Sun 9.00am-4.30pm
Please note that we are open every day except Christmas day.
 
Q - Is there a charge for postage and packaging?
A - No, there is no charge for postage and packaging.
 
Q - How quickly will my order be processed?
A - All orders are dispatched on the next working day (Monday-Friday) by First Class post. Any orders taken over the weekend will be dispatched on the following Monday.
 
Q - Does it matter if the theatre tickets cost more or less than my London Theatre Gift Vouchers?
A - No. If the tickets cost less than the value of your London Theatre Gift Vouchers, you will receive your change in vouchers if the amount is over £10. Change can only be issued in denominations of £10.  If the tickets cost more than the value of your London Theatre Gift Vouchers, you can make the additional payment using cash, cheque or credit/debit card.
 
Q - Can I use London Theatre Gift Vouchers to buy theatre tickets at the Encore Tickets collection points?
A - Yes. London Theatre Gift Vouchers can be redeemed in person at either the Encore Head Office or the Collection Point in Cockspur Street.
 
Q - How do I redeem my vouchers?
A - Please see the How to use your Vouchers section.
Theatre Vouchers
Available in £10, £20 and £50, these vouchers can be used on all our West End theatre tickets and packages
Theatre Vouchers
Dinner & Show
Available in £25 or £55, these vouchers can be used on all our two-course dinner and show packages.
Dinner & Show
Hotel & Show
Hotel & Show vouchers get you into a top show, and into a great hotel in central London for the night.
Hotel & Show