Tel: 020 7492 1588

Mon-Fri 8-8 | Sat 9-7.30 | Sun 9-7

Terms and Conditions

  1. All shows, restaurants and hotels are subject to availability.
  2. Once booked, tickets and packages cannot be exchanged or cancelled.
  3. Bookings made with this site are supplied by Encore Tickets Limited and other suppliers chosen by this site. Encore Tickets acts as a bonded fulfillment agent for this site. Encore Tickets is a member of the Society of Ticket Agents and Retailers (STAR), and operates within the code of practice STAR sets down for its members. For more information on STAR, please see
  4. This site acts as an agent only, and has no control over the event or venue.
  5. All Vouchers are valid for one year from the date of purchase.
  6. All vouchers may not be exchanged for tickets already supplied, other goods or cash, and are not transferable for value.
  7. London Theatre Gift Vouchers can be bought in denominations of £10, £20 and £50, and can be redeemed against full price and discounted theatre tickets for all West End theatre shows, theatre hotel breaks, and dinner and show packages, as featured on Please note all shows are subject to availability.
  8. If the value of The London Theatre Gift Voucher exceeds the price of the tickets (including any booking fee), change will not be given.
  9. If the price of the tickets (including any booking fee) exceeds the value of the The London Theatre Gift Voucher, the customer must pay the balance by credit card or cheque.
  10. Dinner and Show Vouchers can be bought in denominations of either £25 or £55, and can be used to redeem a package that includes a ticket to a West End show, and a two-course set menu dinner at one of our selected restaurants. You will be given a list of available packages when you phone to redeem your voucher. Most packages are available Monday to Thursday Evenings and may exclude school holidays.
  11. The Theatre Break Vouchers package comprises of two top price tickets in either the stalls or the dress circle, and an overnight stay in a 4-star hotel in central London, which includes a full English breakfast.
  12. Tickets are sold subject to the Rules and Regulations of the event organiser/venue, which are available on request. The event organiser/venue reserves the right to make alterations to the advertised arrangements or featured artists, to refuse admission, and to request latecomers to await admission until a convenient break.
  13. If items purchased through this site are re-sold or transferred for profit or commercial gain by anyone other than this site, the event organiser/venue or one of their authorised sub-agents, then the holder may be refused entry or ejected from the venue, restaurant or attraction.
  14. Vouchers will be posted to the registered billing address of the credit card holder in the UK or to an address specified by you.
  15. Your name and address will be held by this site. This information will not be divulged to, sold or shared with any other organisation. This site may, from time to time, send you information by email or post which this site believes may be of interest to you. A copy of your personal data will also be held by Encore Tickets Limited, which is licensed solely to use your information for the processing of your booking, and not for on-going marketing purposes.
  16. Complaints and Problems - In the unlikely event that you have any reason to complain, or if you experience any problems, then you must immediately inform the supplier of the service(s) in question (including the Restaurant or Hotel) at the time of the experience. Any complaints must then be put in writing to us, which we will attempt to reply to within 48 hours. Please note that any complaints need to be made within 14 days of the experience.
  17. All rights in this website, including copyright, are owned by or licensed to Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of You may not modify, distribute or re-post anything on this website for any purpose.
  18. makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website, and screen out anything that may damage it. shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
  19. Any disclaimers and exclusions or liability in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provision of these disclaimers and exclusions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable, and shall not affect the validity and enforceability of the remaining provisions.
  20. Please note separate voucher types may have their own additional terms and conditions.
  21. We will take all reasonable precautions to keep the details secure, but unless we are negligent, we will not be liable for unauthorised access to information supplied by you.
  22. This website, any content contained herein, and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England. All contracts are concluded in English.